Soft skills are variously viewed as Communication skills, interpersonal skills, ability to work with others, and so on.
A more complex definition is "a range of abilities including work ethic, courtesy, teamwork, self-discipline and self-confidence, professional presence, language proficiency, cultural sensitivity, communication skills, ability to accept and learn from criticism, ability to handle client relationships, networking, creativity, ability to motivate yourself and lead others, time management, leadership and interpersonal skills.
The relative importance of each skill varies by profession. In the IT service industry, communication skills (particularly listening skills), business communication skill, problem solving skills and team skills are perceived as crucial. The KPO sector demands many of these same skill sets. In organized retail, the key skills are communication skills, selling skills and customer service skills. This holds true for financial services sector as well as core sector.
One can not acquire soft skills by sitting in the class room and just listening to the instructor talk. Learning soft skills involves both theory and practice, be able to relate it to their work and life, and have an opportunity to put concepts they learn in to practice.
A more complex definition is "a range of abilities including work ethic, courtesy, teamwork, self-discipline and self-confidence, professional presence, language proficiency, cultural sensitivity, communication skills, ability to accept and learn from criticism, ability to handle client relationships, networking, creativity, ability to motivate yourself and lead others, time management, leadership and interpersonal skills.
The relative importance of each skill varies by profession. In the IT service industry, communication skills (particularly listening skills), business communication skill, problem solving skills and team skills are perceived as crucial. The KPO sector demands many of these same skill sets. In organized retail, the key skills are communication skills, selling skills and customer service skills. This holds true for financial services sector as well as core sector.
One can not acquire soft skills by sitting in the class room and just listening to the instructor talk. Learning soft skills involves both theory and practice, be able to relate it to their work and life, and have an opportunity to put concepts they learn in to practice.
Comments